- Any work cancelled or postponed with less than 2 full working days notice (excludes bank holidays, public holidays and weekends), will incur a £50 cancellation fee. In addition any restocking fees passed on to us from our suppliers will be charged to you. If the work includes any parts are not refundable by our suppliers (for any reason whatsoever – for example custom parts, or those that are excluded in the suppliers returns policy) then this price too will be charged to you. These charges must be paid upon informing us of the cancellation or postponement. NOTE that arriving at a job where nobody is present at the specified time, will also be classed as a cancellation.
- Postponement shall mean any delay of more than half an hour. This not only applies to delays caused by no access to property (regardless of the reason), but also any delays caused by either the customer or any third parties, present or not (such as other work being carried out by third parties, or interruptions of any kind). This also includes any third party work carried out in between the time of quoting and carrying out the work, which causes additional delay.
- Where work has to be postponed due to customer supplied parts not being suitable for the intended use, or not physically able to be installed, then this too shall be classed as a postponement. Therefore the customer shall ensure that all necessary precautions are taken to prevent this, as they will be responsible for this.
- Any key collections/returns (arranged or unexpected) shall be the responsibility of the customer to ensure that the third party holding the keys will be available at the time of both collections and returning. In the case of not being able to get keys (or return them) at the expected times, this will be classed as a delay or cancellation as appropriate, and the necessary charges shall apply. Similarly the customer shall be liable for any change in availability by the keyholder(s) and shall be responsible for notifying S Barker Electrical Ltd of any such changes.
- If a deposit has been paid upon booking, then we reserve the right to take the cancellation fee from this.
ADDITION REQUIREMENTS, EXTRA WORK NEEDED:
- If any additional work is requested by you, or found to be necessary by us, then it may not usually be possible to complete this work on the day of the appointment (as we generally will have other customers to go to). For this reason, additional work will be separately quoted for, and treated as a separate job, and therefore completed at the next convenient date. Because this is additional work, then this will not exclude you from the payment terms, nor exclude you from the cancellation or postponement terms.
AGREEMENT WITH THESE TERMS AND CONDITIONS
- Booking an appointment with S Barker Electrical Ltd shall mean that a. You agree with the price and details of the quote that you received and b. You agree to these terms and conditions. The link to these terms and conditions will be clearly mentioned on the covering letter or email which your quote is attached. In the event that the quote and booking was carried out verbally (for example over the phone, usually applying to last minute jobs carried out the same day), then these terms and conditions will also apply. We reserve the right to change these terms and conditions from time to time, and therefore it is recommended that you print out a copy of these terms and conditions as proof of what was applicable at the time of booking your appointment.
- As these Terms and Conditions will change from time to time, the version that you agree with shall be that valid on the day that the work commences, and not that date of your quote (as the date of booking is usually a date later than that of the quote).
COMPLAINTS
- Any issues should be raised as soon as possible so that we can have a fair chance of resolving it. For anything where you feel a technical complaint should be made, ask for out complaints procedure, which is in line with NICEIC requirements.
- Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
PRIVACY POLICY
- To see how we use data that we collect about you, see our Privacy Policy
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By Simon Barker
P.S. As Always – If you have any questions at all then please call to discuss or clarify.